FAQ

FAQs

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Please call us at 508-456-RETI and ask to speak to Ali and she will help you from there. Or, e-mail Ali directly at ali@retifit.com.
Please look at pages 2 and 3 of your PDF program for detailed instructions. If you're still having trouble or have further questions, please e-mail help@retifit.com.
Great! We can’t wait to hear from you. Please e-mail hello@retifit.com and put “PROGRESS” in the subject line. If you will allow us to use your progress to promote RetiFit, please let us know. If not, totally fine! We still want to hear from you and we WILL e-mail you back!
If you are interested in inquiring about affiliate partnership opportunities and/or media opportunities with RetiFit, please e-mail hello@retifit.com and put “WORK WITH YOU” in the subject line. Please leave your best contact information and we will get back to you within 48 hours.

Getting Started

There's no gym membership needed. Each program has a few suggested pieces of equipment.

Level 1 - #Reti2Go:

Chair or step: 2-3 feet tall
Dumbbells or books: 3lbs - 10lbs
Jump rope (Length? standing on middle of rope with 1 foot → ends of rope should touch your armpit)
**Optional: Mat
Level 2 - #Reti2Rise:

Chair or step: 2-3 feet tall
Dumbbells or books: 3lbs - 10lbs
Medicine ball or substitute: 4lbs - 10lbs
Kettlebell or substitute: 5lbs - 15lbs
Jump rope (Length? standing on middle of rope with 1 foot → ends of rope should touch your armpit)
**Optional: Mat
Level 3 - #Reti2Summit:

Chair or step: 2-3 feet tall
Dumbbells or books: 3lbs - 10lbs
Medicine ball or substitute: 4lbs - 10lbs
KettleBell or substitute: 5lbs - 15lbs
Barbell: 5lbs - 25lbs
Jump rope (Length? standing on middle of rope with 1 foot → ends of rope should touch your armpit)
**Optional: Mat

Circuit training is a form of body conditioning or resistance training using high-intensity aerobics. It targets strength building and muscular endurance. An exercise "circuit" is one completion of all prescribed exercises in the program. High-intensity interval training (HIIT), also called high-intensity intermittent exercise (HIIE) or sprint interval training (SIT), is an enhanced form of interval training, an exercise strategy alternating short periods of intense anaerobic exercise with less-intense recovery periods.
Progress can be hard to see sometimes. RetiFit recommends repeating week 1 of your 90-day program sometime close to the end of your 90-days. Reflect on whether it’s easier than the first time. We would love to hear from you. If you have progress photos or wish to share your progress with RetiFit please e-mail hello@retifit.com and put “PROGRESS” in the subject line.

Billing Help

All purchases made on RetiFit.com are non-refundable. Since the products made available here are intangible, we cannot accept any request for refunds. In the case where a purchase error is made please contact us via help@retifit.com to discuss a resolution.
Please e-mail help@retifit.com and put “NO RECEIPT” in the subject line and describe your problem. A customer service representative will get back to you within 24 hours.
Please e-mail help@retifit.com and put “INCORRECT PURCHASE” in the subject line and describe your problem. A customer service representative will get back to you within 24 hours.

Troubleshooting

Please e-mail help@retifit.com and put “NO DOWNLOAD” in the subject line and describe your problem. A customer service representative will get back to you within 24 hours.
Please e-mail help@retifit.com and put “INCORRECT PURCHASE” in the subject line and describe your problem. A customer service representative will get back to you within 24 hours.
Please call 508-456-RETI and reference your date of inquiry and briefly describe what you’re calling about.

Known Issues

Thank you! We are here to make progress and we know we are not perfect 🙂 Please e-mail help@retifit.com and put “MISTAKE” in the subject line. We encourage any feedback and genuinely appreciate you letting us know how we can improve.

 

Need more help? Email help@retifit.com.

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